SYSTEMS ENGINEER II

RCN Capital, LLC is a national, direct private lender providing time-sensitive, bridge financing to real
estate investors to fund the purchase of non-owner occupied residential and commercial properties,
provide bridge loans, and provide real estate-backed lines of credit.
The IT Systems Engineer I/II is a highly engaged mid-level hands-on technical position within the IT
Enterprise Systems team reporting directly to the VP, IT.
We are seeking an experienced and proven individual that will be responsible for the architectural
design, implementation, administration, security, elevated support, troubleshooting, and documentation
of our Enterprise IT Environments and Systems including but not limited to; Cloud/Hybrid-Cloud,
Infrastructure, Applications and Services, Mobile Workforce, Network, and Security.
The position ensures the delivery of exceptional quality design, implementation, security, and support to
our internal and external customers and is responsible for continually improving and/or securing
infrastructure and cloud environments, systems, technical processes, SLAs, monitoring and reporting.
Thus, the proven individual will possess exceptional technical skills, attention to detail, deep
understanding and knowledge of IT Infrastructure, Cloud Technologies, Enterprise IT best practices,
Project Management and Leadership Methodologies.
The IT Systems Engineer I/II will collaborate closely with the VP, IT and team members to ensure
timely and successful delivery of all initiatives and will provide a key role in assisting in planning and
defining the strategic vision and roadmap of the IT Enterprise Systems team.
Additionally, the IT Systems Engineer I/II will be tasked with designing and implementing process
improvements within all areas of IT. The proven individual will also lead and mentor other IT members
to improve efficiency and technical aptitudes.

DUTIES/RESPONSIBILITIES:

➢ Assist, Lead, Manage, in the planning, architectural design, implementation, securing,
troubleshooting, support, and documentation of:
➢ Cloud/Hybrid-Cloud projects and upgrades to existing Cloud/Hybrid-Cloud environments.
➢ Infrastructure projects and upgrades to existing Infrastructure environments.
➢ Enterprise Applications and upgrades to existing Enterprise Applications.
➢ Network/Security and Data Continuity projects and upgrades to existing Network/Security and
Data Continuity systems.
➢ Manage and maintain the multiple enterprise virtualization and cloud/hybrid-cloud environments,
including troubleshooting, performance monitoring and optimization, capacity reclamation, high
availability, fault tolerance, hardening, securing, and continuity planning.
➢ Collaborate closely with peers and the IT leadership to improve efficiencies and implement and
promote positive change to existing processes and technologies.
➢ Lead and coach the System Engineers to improve efficiency and technical aptitudes.
➢ Identify opportunities to enhance, improve, and use new ideas and technologies within the
environment.
➢ Troubleshoot intricate cloud/hybrid-cloud, infrastructure, system, application, and
network/security issues in a 24/7, mission critical network environment.
➢ Provide enterprise-wide elevated technology consulting and mentoring to internal teams and
external customers.
➢ Provide enterprise-wide elevated technical support by taking the lead on system and
infrastructure issues.
➢ Perform detailed root cause analysis, and postmortem reports to identify and avoid future
issues.
➢ Monitoring and tracking of scheduled system maintenance activities with applicable tools
analyzing the duration and potential impact to customers and ensuring consistency with
approved times for activities.
➢ Issue logging, tracking, analysis, reporting and management.
➢ Maintain records and provide reports on downtime, changes, and updates.
➢ Prepare, construct, and deliver formal and informal presentations to illustrate ideas, solutions,
and issues.
➢ Creating and documenting policies & procedures, end-user documentation, installation
instructions, system design documents, system & script documentation, test plans, and other
relevant documentation.
➢ Assist in maintaining and administering software and hardware inventories.
➢ Assist in enterprise licensing negotiations, procurements, and management.
SKILLS AND REQUIREMENTS
➢ Attention to Detail: Keen attention to detail in respect to all areas of IT; from configurations of
system devices to documentation.
➢ Accountability: Takes ownership and responsibility of issues, incidents, and projects.
➢ Self-Motivated: Able to thrive in a fast-paced environment with minimal direction and work
independently if required.
➢ Time Management: Efficiently balances and manages time between projects and user support
tickets.
➢ Team Focused / Interpersonal: Able to collaborate well with a variety of personalities and
individuals to strengthen teamwork.
➢ Complex Problem Solving: Strong analytical abilities, data gathering, and reviewing information
to develop, evaluate, and implement creative solutions.
➢ Communication: Strong oral and written communication skills in addition active listening skills.
➢ Multi-Tasking: Ability to work on a number of deadline driven projects or issues simultaneously
while maintaining a strong sense of urgency.
➢ Leadership Skills: Ability to lead, delegate, and influence others to perform their jobs effectively
and productively.
➢ Physical Requirements: Ability to lift up to 50lbs.
➢ Transportation Requirements: Reliable Transportation Required
➢ Operating Systems
o Windows Workstation OS 10-Current Version [5+ Years Hands On]
o Windows Server OS 2016-Current Version [3+ Years Hands On]
➢ Microsoft 365 / Office 365 Platform
o Microsoft 365 / Office 365 Administration
o Exchange Online
o Teams
o SharePoint Online
o MDM / Intune
➢ Cloud Technologies
o Microsoft Azure
▪ Azure AD
o Amazon Web Services (AWS)
➢ Technologies and Protocols
o Active Directory, Group Policy, DNS, DHCP, SMTP, SNMP, and WMI
o PowerShell
o MFA/OTP
o Email Filtering and Deliverability
o Backup and Replication Technologies
o Data Continuity / Disaster Recovery / Virtual Data Replication
o Imaging Technologies
o Virtualization Technologies
➢ Hardware
o End-User Computing – Desktop
o Enterprise Class Compute and Storage Hardware
PREFERRED SKILLS AND REQUIREMENTS
➢ Operating Systems
o Linux Distributions (CentOS, RedHat, SUSE, and Ubuntu) [2+ Years Hands On]
➢ Microsoft 365 / Office 365 Platform
o Windows 365
o PowerBI
➢ Cloud Technologies
o Microsoft Azure
▪ Azure Files
▪ Azure Virtual Desktop
➢ Technologies and Protocols
o VOIP Phone Systems
o Database Management (SQL, MySQL) – Backups
➢ Applications and Services
o Citrix ShareFile
o Barracuda Email Protection – Gateway, Impersonation Protection, Incident Response
o OneLogin
o SalesForce
o Solar Winds Service Desk
o ZoHo Desk
o The Mortgage Office
o HotDocs
➢ Hardware
o SonicWALL – Firewalls, Switches, WAP, VPN
o Synology NAS Appliances
o Enterprise Class Compute and Storage Hardware
o Converged, Hyper-Converged, Rack Servers, Blade Servers, Enclosures
o SAN – 3PAR
➢ Leadership experience strongly preferred
EDUCATION AND EXPERIENCE:
➢ Bachelor’s degree in Information Technology (IT), Management Information Systems (MIS),
Computer Science (CS), or Related Discipline required, or equivalent experience.
SCHEDULE:
➢ Full Time, Monday-Friday
➢ Evenings and weekends may be necessary to meet business needs
➢ Schedule to align with standard hours (M-F, 9-6, EST)